Shop Policies

 

Shipping & Shop Policies

 

Welcome to Crystal House Miami! Please take a moment to review our shop policies to ensure a smooth shopping experience.

Processing Time  
- Orders are processed within 3-5 business days.  
- Once processed, packages are dropped off at the post office for shipping.  
- For custom jewelry orders, the processing time may extend to 12 days, depending on inventory availability.  

Shipping  
- We offer both domestic and international shipping.  
- Shipping timelines vary based on the selected method:  
  - Air Shipping: 6-10 days.  
  - Sea Shipping: 30-45 days.  

Returns and Exchanges  
- No returns are accepted for any jewelry or tile products.  
- Items may be sent back for size adjustments only. Please ensure to contact us prior to sending back an item for resizing.  

Custom Orders  
- Custom jewelry takes approximately 5 days to create if all materials are in stock. For fully custom orders, the timeline may vary.  
- Tile production has a lead time of 14 days, with shipping timelines as outlined above.  

Damaged or Defective Items  
- In the rare case that an item arrives damaged, please contact us within 48 hours of receiving your order. Provide photos of the damage for a faster resolution.  

Additional Information  
- All sales are final.  
- We are not responsible for delays caused by the postal service or customs.  
- Please ensure your shipping address is accurate at checkout.  

For any questions or concerns, feel free to reach out to us at [insert your preferred contact method].

Thank you for choosing Crystal House Miami. We appreciate your support and look forward to serving you!