Shop Policies
Shipping & Shop Policies
Welcome to Crystal House Miami! Please take a moment to review our shop policies to ensure a smooth shopping experience.
Processing Time
- Orders are processed within 3-5 business days.
- Once processed, packages are dropped off at the post office for shipping.
- For custom jewelry orders, the processing time may extend to 12 days, depending on inventory availability.
Shipping
- We offer both domestic and international shipping.
- Shipping timelines vary based on the selected method:
- Air Shipping: 6-10 days.
- Sea Shipping: 30-45 days.
Returns and Exchanges
- No returns are accepted for any jewelry or tile products.
- Items may be sent back for size adjustments only. Please ensure to contact us prior to sending back an item for resizing.
Custom Orders
- Custom jewelry takes approximately 5 days to create if all materials are in stock. For fully custom orders, the timeline may vary.
- Tile production has a lead time of 14 days, with shipping timelines as outlined above.
Damaged or Defective Items
- In the rare case that an item arrives damaged, please contact us within 48 hours of receiving your order. Provide photos of the damage for a faster resolution.
Additional Information
- All sales are final.
- We are not responsible for delays caused by the postal service or customs.
- Please ensure your shipping address is accurate at checkout.
For any questions or concerns, feel free to reach out to us at [insert your preferred contact method].
Thank you for choosing Crystal House Miami. We appreciate your support and look forward to serving you!